Shipping
Policy
As soon as you place your order, you will receive an order
confirmation email. This means that we have received your order in our system
and pre-authorized your payment.
“At deluxecarte.shop, our goal is to provide you with the best
shipping options, no matter where you are. Our mission every day is to deliver
to customers across United
States and make sure that you deserve the most quality levels of
responsiveness at any time”
Once an order has been submitted, you will be provided
order status and shipping information and receive the tracking number (via
email) once your order has been shipped.
Shipping Charges
We offer free Shipping
on all orders within United States
Order Acceptance & Pricing
Please note that there are cases when an order cannot be
processed for various reasons. The Site reserves the right to refuse or cancel
any order for any reason at any given time. You may be asked to provide
additional verifications or information, including but not limited to phone
number and address, before we accept the order. In order to avoid any fraud
with credit or debit cards, we reserve the right to obtain validation of your
payment details before providing you with the product and to verify the
personal information you shared with us. This verification can take the shape
of an identity, place of residence or banking information check. We reserve the
right to proceed to direct cancellation of an order for which we suspect a risk
of fraudulent use of credit or debit card. We are determined to provide the
most accurate pricing information on the Site to our users; however, errors may
still occur, such as cases when the price of an item is not displayed correctly
on the website. As such, we reserve the right to refuse or cancel any order. In
the event that an item is mispriced, we may, at our own discretion, either
contact you for instructions or cancel your order and notify you of such
cancellation. We shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your credit card charged.
Every effort is made to dispatch your order as soon as
possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for United States.
Handling time: 1-3 Days (Monday to Friday)
Transit time: 3-7 Days (Monday to Friday)
Cut Off Time: 3.00 PM
All orders ship the same day if placed before 3.00 PM
What happens after I place an order?
You’ll receive a confirmation email from us after your
order is placed containing your order number and your order receipt. Your order
will typically ship out within 1-3 business days (not including holidays).
Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email
if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email Support@deluxecarte.shop with
the subject line “Order Confirmation Not Received” and someone from
our team will get in touch with you.
We will reach out to you separately for items of a custom
nature to ensure the proper customizations are applied. These items will only
be processed and shipped out after we receive the customizations.
Which carriers do you ship with?
We use UPS, DHL, FedEx. For orders of high value, carriers
will ask for a signature upon delivery.
How do I check the status of my order?
Simply track your order using the tracking number we
provide you through email. If you haven’t received a tracking number after 7
business days, please email Support@deluxecarte.shop and we
will assist you from there.
Contact
Us:
Address:
5212
nectar circle, Elk Grove, California 95757, USA
Phone
Number: +1 (747) 293-8063
E-mail:
Support@deluxecarte.shop