Return
and Refund policy
We
have a 30-day return policy, which means you have 30 days after receiving your
item to request a return.
To
be eligible for a return, your items are unopened in original packaging or have
never been used
To
start a return, you can contact us at Support@deluxecarte.shop Please note that returns
will need to be sent to the following address: 5212
nectar circle, Elk Grove, California 95757, USA
If
your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.
You
can always contact us for any return questions at Support@deluxecarte.shop
RETURN
METHOD:
Your
option to send us your return: By Mail
HOW
CAN YOU GET YOUR RETURN SHIPPING LABEL?
Defective Product –
Download and Print
Customer Remorse –
Customer Responsibility
OUR
FEES FOR RETURN OR REFUND OF UNITED STATES OF AMERICA
Damages
and issues (Defective Products)
Please
inspect your order upon reception and contact us immediately if the item is
defective or damaged or if you receive the wrong item so that we can evaluate
the issue and make it right. For Our Defective products return is full free
shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD
0.00.
For
your responsibility (Customer Remorse)
Please
inspect your order upon reception and contact us immediately if the item that
you purchase by mistake doesn’t need any more or if the wrong products are so
that we can evaluate the issue and make it right. For your remorse products,
you have to bear a certain amount for return shipping. You will bear the Actual
cost of return shipping. The Re-stocking fee is USD 0.00.
Unfortunately,
we cannot accept returns on sale items or gift cards.
Exchanges
The
fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.
Refunds
We
will notify you once we’ve received and inspected your return, and let you know
if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 10 business days. Please
remember it can take some time for your bank or credit card company to process
and post the refund too.
If
more than 15 business days have passed since we approved your return, please
contact us at Support@deluxecarte.shop
Contact
Us:
Address:
5212
nectar circle, Elk Grove, California 95757, USA
Phone
Number: +1 (747) 293-8063
E-mail:
Support@deluxecarte.shop